I'm Brian. I build tools that help support teams move faster.
I'm Brian, a Computer Science graduate from the University of Santo Tomas (major in Data Science) who has spent the last several years at the point where customers' code meets the product.
Today I'm a Customer Success Engineer at Gladly. I build internal tools for support managers and engineers, automate repetitive ticket work, and fix issues in Gladly's products so fewer tickets get filed in the first place. I partner with Product Engineering on fixes and API improvements, and mentor the Support team on where they get stuck.
Before that I was a Developer Support Engineer at Gladly, helping customer developers get their integrations working, and a Technical Team Lead on the Airtable enterprise account.
I like building small tools that make support faster and writing things down so the next person doesn't have to rediscover them. Away from the keyboard, I shoot and edit photos in Lightroom.
Metro Manila, Philippines
My journey
How I got from a CS classroom to building support tooling.
2014
Started a BS in Computer Science, major in Data Science, at the University of Santo Tomas.
2017
Interned at UnionBank and built the foundation of U:bot, an HR chatbot.
2018
Graduated and joined Red Tomato Design Studio as a Software Engineer, working on React, Illustrator design and photography.
2020
Moved to Concentrix as a Home Loan Advisor on the Westpac account, living in Salesforce and Zendesk.
2022
Joined PartnerHero on the Airtable enterprise account, helping customers with scripting and automations.
2023
Promoted to Technical Team Lead, running a team of enterprise support engineers.
2025
Joined Gladly as an L2 Technical Support Engineer, then moved into Developer Support in September.
2026
Promoted to Customer Success Engineer in September, building tooling and automation for the Support team.
Now
Building internal support tools, ticket automation and product fixes at Gladly with Next.js and Claude Code.
Skills & tools
Languages
- JavaScript
- TypeScript
- Go
- Python
- Java
- SQL
- Groovy
Frameworks & tooling
- React
- Next.js
- Tailwind CSS
- Node.js
- Express
- Git
- VS Code
- Docker
- Tilt
- Vercel
APIs & integrations
- REST APIs
- JSON
- Webhooks
- SDKs
- Postman
- Twilio
- Mailgun
AI, data & monitoring
- Claude
- Claude Code
- MCP
- Snowflake
- Datadog
Support & collaboration
- Salesforce
- Zendesk
- Gorgias
- Jira
- Shortcut
- Notion
- Document360
- Trello
- Slack
Design & photo
- Illustrator
- Photoshop
- Lightroom
Education
BS Computer Science, major in Data Science
University of Santo Tomas
2014 - 2018